Job Description:

As a Technical Solutions Specialist, you will play a crucial role in improving customer experience and ensuring smooth onboarding for new clients. Your responsibilities include creating efficient workflows, coordinating with the team to enhance task delivery, maintaining timely communication with customers, and providing advanced IT solutions to meet their needs. Your expertise in troubleshooting technical issues across various platforms will be key in delivering exceptional support to our clients.

Responsibilities:

1. Workflow Enhancement: Develop and implement workflows to enhance customer experience and improve support processes.

2. New Customer Onboarding: Supervise onboarding procedures for new customers, ensuring a seamless transition to our platform or services.

3. Team Coordination: Collaborate with internal teams to coordinate tasks effectively for better and faster customer deliveries.

4. Timeline Management: Provide accurate project completion timelines and ensure timely communication with customers on progress.

5. Customer Satisfaction: Strive for high levels of customer satisfaction by understanding their needs and delivering tailored solutions that meet or exceed their expectations.

6. Advanced IT Solutions: Use your troubleshooting expertise in Office, VMware, Hosting, and Networking to provide advanced solutions to customers.

Required Skills:

• Advanced troubleshooting skills in technical areas such as Office, VMware, Hosting, and Networking.
• Strong ability to devise and implement workflow enhancements for improved customer experience.
• Excellent communication skills, both verbal and written, to interact effectively with customers and internal teams.
• Proven track record of delivering IT solutions that align with customer requirements and satisfaction.

Plus Skills:

• Familiarity with Mikrotik routers and networking equipment.
• Knowledge of cybersecurity principles and best practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
• Relevant certifications in IT and networking (e.g., CompTIA, Cisco, Microsoft) would be advantageous.
• Previous experience in a technical support or solutions-oriented role, preferably customer-facing.

If you are passionate about enhancing customer experience, have strong technical skills, and thrive in a dynamic environment, we encourage you to apply for this role and contribute to our team's success.